Innovations in service and operations management (ITOM) are emerging as all-important from the service desk to the boardroom for companies to achieve quicker time-to-market; enhance productivity, efficiency, and quality of service. In an ever-evolving world that changes its facets daily, digital leaders recognize that aligning IT service and operations management is the key to growing at the scale required to compete and thrive. Industry-leading enterprises embrace this convergence to drive a service experience that delivers service delivery excellence, empowers line-of-business users, and increases business agility.
ITOM includes inventory management, event management, knowledge management, management of service requests, service portals, and change management. ITOM focuses explicitly on restoring a faulty service almost instantaneously by automating the resolution of IT infrastructure incidents. For the enterprise as a whole, it is enhancing the ability to empower users across the organization through the digital transformation that’s powerful, efficient, and effective.
With a comprehensive understanding of the new developments in this arena, CIOApplications has compiled a list of the 20 most promising IT operations management companies harnessing the power of new-age ITOM technologies and augmenting the IT services they offer their clients. These firms are continually proving their mettle in the ITOM landscape, with several innovative IT service capabilities. We hope this edition of CIOApplications helps you build the partnership you and your firm need to give your customers the best and most innovative IT services.
We present to you CIOApplications’ “Top 10 IT Operations Management Companies - 2020.”